Privacy Policy

Last updated: 10/1/2026
Effective date: 10/1/2026

This Privacy Policy explains how iVision Mobile, Inc. (“iVision,” “we,” “us,” or “our“) collects, uses, discloses, and protects personal information, and the choices and rights you have. It applies to www.ivisionmobile.com and our other websites that link to it, our messaging platform and related services (the “Services“), and the text messaging programs delivered through the Services.

1. Our two roles

When we act for ourselves. We decide how to handle personal information about visitors to this website, people who contact us, and our business customers and their account users. For this information, we are responsible as the business that collects it.

When we act for our customers. Businesses and organizations (“Brands“) use the Services to send text and picture messages to people who join their messaging programs (“Subscribers“). When we process Subscriber information, we do so on the Brand’s behalf, as its service provider or processor. The Brand decides who receives its messages and what they say, and the Brand’s own privacy policy governs its practices. Section 5 describes the commitments we make for this information, and Section 10 explains how to make privacy requests about it.

2. Information we collect

Information you give us. When you fill out a contact or demo request form, subscribe to our emails, register for an account, or communicate with us, we collect information such as your name, company, job title, email address, phone number, mailing address, and the content of your messages. Account users also provide login credentials. Payments are handled by third-party payment processors; we do not store full payment card numbers on our systems, and we do not ask for Social Security numbers.

Messaging program information. When someone joins or interacts with a Brand’s messaging program, we process on the Brand’s behalf the mobile phone number; the date, time, method, and source of opt-in and the disclosure shown; opt-out and HELP requests; the content of messages sent and received; and delivery information such as carrier, status, and timestamps. Brands may also upload information about their Subscribers, such as names or loyalty details.

Information collected automatically. When you visit this website or use the Services, we and our analytics providers automatically collect information such as IP address, browser and device type, pages viewed, referring pages, and the date and time of visits, using cookies, pixels, and similar technologies (see Section 7).

Information from others. We may receive information from wireless carriers, messaging registries, identity and business verification services, resellers, and our business customers.

3. How we use information

We use personal information to:

provide, operate, maintain, and support the Services, including delivering messages on Brands’ behalf;
record and honor consent, opt-out, and HELP requests;
register Brands, campaigns, and sender numbers with carriers and registries, and verify customer identity;
create and manage accounts, process payments, and communicate with customers about their accounts;
respond to inquiries and send information about our products and events, where permitted by law;
detect, investigate, and prevent spam, fraud, abuse, and security incidents;
analyze and improve this website and the Services, using aggregated or de-identified information where possible; and
comply with law, wireless industry requirements, and legal process, and establish or defend legal claims.

4. How we disclose information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We disclose personal information only as follows:

To Brands. Subscriber information is made available to the Brand whose program it relates to.
To carriers and messaging partners. We disclose phone numbers, message content, and related information to wireless carriers, messaging aggregators, and registries as needed to deliver messages and register campaigns.
To our vendors. We use vendors for services such as cloud hosting, payment processing, email delivery, analytics, and customer support. They may use personal information only to perform services for us and must protect it.
For legal reasons. We may disclose information when required by law, subpoena, court order, or government request, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of us, our customers, or others, or to investigate fraud or violations of our terms.
In business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to the commitments in this Privacy Policy.
With your consent or at your direction.

5. Our commitments for mobile messaging information

Mobile phone numbers, opt-in information, and consent collected for a messaging program will not be shared with third parties or affiliates for their marketing or promotional purposes, and will not be sold. We do not use Subscriber information to send our own marketing messages or to market for anyone other than the Brand whose program the Subscriber joined.

We process Subscriber information only to provide the Services to the Brand, to comply with law and wireless industry requirements, to prevent spam and abuse, and as otherwise permitted for service providers under applicable law. We do not combine it with information from other sources except as permitted by law.

To stop messages, reply STOP to any message. We also recognize QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT, and STOP ALL, as well as other clear requests to stop. If you have trouble opting out, contact us using the information in Section 14 and include your phone number and the number or short code that messaged you. For help, reply HELP to any message. Message and data rates may apply.

6. Data retention

We keep personal information for as long as needed for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Consent, opt-in, and opt-out records and message logs may be retained for up to five (5) years after the last message to a phone number, so that opt-out choices continue to be honored and compliance can be demonstrated. Other Subscriber information is deleted or de-identified after a Brand’s account ends, as described in our Terms of Service. Information in routine backups is deleted as backups are overwritten.

7. Cookies and tracking technologies

This website uses cookies and similar technologies to keep you signed in, remember your preferences, measure site traffic, and understand how visitors use the site. Some are set by our analytics providers, which may collect information about your activity on this website over time. You can set your browser to refuse or delete cookies, though some features may not work properly without them.

Do Not Track and Global Privacy Control. We do not respond to browser “Do Not Track” signals, because there is no common standard for them. We honor Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information for the browser or device that sends the signal, where required by law.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption of data in transit, access controls, and unique login credentials for account users. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Account users are responsible for keeping their credentials confidential.

9. Your choices

Marketing emails. Use the unsubscribe link in any marketing email, or contact us. We will still send account and service-related messages.
Text messages. Reply STOP as described in Section 5.
Cookies. Adjust your browser settings, or enable Global Privacy Control.
Account information. Customers can review and update account information through the control panel or by contacting us.

10. Your privacy rights

Depending on where you live, including California and other states with comprehensive privacy laws, you may have the right to:

know what personal information we have collected about you and how we use and disclose it, and obtain a copy of it in a portable format;
correct inaccurate personal information;
delete personal information, subject to exceptions allowed by law (for example, we may keep an opt-out record so that we can continue honoring your choice);
opt out of the sale or sharing of personal information, targeted advertising, and certain profiling (we do not sell or share personal information or engage in these activities);
limit the use of sensitive personal information (we do not use sensitive personal information for purposes that require this right); and
not be discriminated against for exercising these rights.

How to submit a request. Email us at support@ivisionmobile.com or call (866) 655-5302. We will verify your request by matching information you provide with information we have, which for messaging information may include confirming control of the phone number. You may use an authorized agent, who must provide proof of authorization. We will respond within the time required by law, generally within 45 days.

Requests about messaging information. Because Brands control their messaging programs, requests about Subscriber information should be sent to the Brand. If you send one to us, we will forward it to the Brand and assist it as its service provider. Regardless, we will always honor a request to stop messages.

Appeals. If we decline your request, you may appeal by replying to our decision or emailing us with “Privacy Appeal” in the subject line. We will respond within the time required by law. If you are not satisfied, you may contact your state attorney general.

11. Additional information for California residents

In the past twelve months, we have collected the following categories of personal information, from the sources and for the purposes described in Sections 2 and 3: identifiers (such as name, email address, phone number, and IP address); customer records (such as mailing address and account and billing information); commercial information (such as services purchased); internet or other electronic network activity information (such as website usage); communications content (such as messages sent through the Services); and professional information (such as company and job title). We have disclosed these categories for business purposes to the recipients described in Section 4. We have not sold or shared personal information, and we have no actual knowledge of selling or sharing the personal information of consumers under 16 years of age.

Shine the Light. We do not disclose personal information to third parties for their own direct marketing purposes.

12. Children

This website and the Services are not directed to children under 13, and messaging programs are intended for people who are at least 18 years old. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.

13. Other matters

Location of processing. We are based in the United States, and personal information is stored and processed in the United States.

Other websites. This website may link to sites we do not control, and Brands’ messages may link to their own websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

Testimonials. We post customer testimonials with the customer’s consent. To request removal of a testimonial, contact us.

Changes to this Privacy Policy. We may update this Privacy Policy from time to time and will change the “Last updated” date when we do. For material changes, we will post a notice on this website, and notify customers by email or through the control panel, at least thirty (30) days before the changes take effect.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us:

iVision Mobile, Inc.
9566 Topanga Canyon Blvd.
Chatsworth, CA 91311
Phone: (866) 655-5302
Email: support@ivisionmobile.com