FREQUENTLY ASKED QUESTIONS
A. When you sign up for an iVision Mobile account, you are automatically given one mobile campaign of your choice. Additional keywords can be purchased and you can have an unlimited number of unique mobile campaigns. All your customer has to do is text your Opt-in Keyword to the code provided for your account and they can Opt-in to your mobile campaign. For example, if your key word is WIN, your customer texts the word WIN to your messaging code. Your customer can just as easily opt-out of your mobile campaign by sending the word STOP to your messaging code.
A. This procedure starts with the user sending a text message with your Keyword to 59925. The user will then receive a message asking that they confirm their request to join your mobile campaign. By replying with YES, Y, OK, or SURE, the user confirms their opt-in request and is “Double Opted-in” to your mobile campaign. The user then receives a confirmation message stating the terms of the mobile campaign along with your contact information. Now, you are ready to start sending your user timely mobile alerts.
A. The best way to build your Opt-in database is to promote your mobile campaign through your existing promotional channels such as print, radio, television, internet, in-venue, packaged goods, and more. Utilizing your existing marketing efforts is the best way to encourage customers to join your mobile campaign. Your campaign message to consumers should be simple and can be added to the promotional material you are currently using: “Join Hollywood VIP Mobile Club to find out about hot upcoming events. Send the Word ‘VIP’ to 59925 Now! *This is a free service, however standard text messaging charges by your wireless carrier may apply. Additionally, you can create incentives such as free gifts, discounts, and special invites to encourage your customers to join your mobile campaign.
A. iVision Mobile supports all types of mobile campaigns, including alerts, special offers, digital coupons, promotions/text to wins, surveys, trivia, and much more. Most of our messages are text-based (SMS) messages no longer than 160-characters but our system also support MMS (multimedia messaging) with character limits up to 500. Each message can have up to 6 Interactive Replies that can be created to increase interaction and personalization for your mobile campaign.
A. iVision Mobile currently has connections with ALL US Tier 1 carriers (Cingular, Verizon, Sprint, T-Mobile, Nextel, Virgin Mobile, US Cellular, Alltel). Our service is also compatible with most US Tier 2 carriers as well.
A. The answer is NO! iVision Mobile provides you with all the tools needed to create unique mobile campaigns in minutes. Aggregators specialize in direct connections to the US carriers and have very limited messaging platforms. Mobile Marketers charge a hefty premium for preparing mobile campaigns that can be created in 5 minutes with iVision Mobile. Bypass the mobile marketer and the aggregator and take advantage of a messaging software that is easy to use and very advanced.
A. iVision Mobile has designed a simple online process for uploading existing contacts. Use our sample .CSV file to properly format your existing contacts. Our uploader will sort out invalid records and duplicates while updating records that have already been added.
A. iVision Mobile can lookup your existing mobile contacts and retrieve the carrier information for these contacts. All you have to do is upload your contacts database via .CSV File and let iVision Mobile do the rest.
A. iVision Mobile is web-based. When you setup an account, all you need to access the iVision Mobile service is a computer that is connected to the internet and any web browser. There is no special software or hardware to install or purchase.
A. Messages are sent instantly within 1-2 minutes of you sending a message.
A. There is no limit of how many messages you can send using our service. However, best practices indicate that you should not be sending more than one message per day to your subscriber base. More frequent message sending can result in a very high opt-out rate from your list.
A. iVision Mobile is affordable and can be setup immediately. With iVision Mobile there are NO setup fees or licensing costs. We charge a low per message rate for outgoing and incoming messages. Users purchase message credits and one keyword is provided free of charge. More keywords can be purchased for an additional monthly fee.
A. The key to a successful mobile campaign is to engage your users in interactive and personalized messaging content. iVision Mobile’s patent-pending software allows mobile campaigns to have up to 6 Interactive Replies that stimulate user interactivity and personalization. Create up to 6 personalized messages that users can interact back and forth with.
A. The answer is NOW! iVision Mobile has gone through the painstaking task of provisioning every type of mobile campaign so you don’t have to. Simply log-in and create any type of multiple campaign such as text-to-win, text-to-vote, interactive alert, trivia, ringtone/wallpaper, and more. Agree to iVision Mobile’s Terms & Conditions and your campaign is activated right before your eyes.
A. All mobile campaigns operate on a common short code that is approved by mobile carriers. Short codes can be unique or random 4-6 digit numbers and can be acquired through US Common Short Codes Associaton for $500-$1000/month.
A. The answer is NO. iVision Mobile provides users with a dedicated messaging code (toll-free or 10-DLC). Users can also opt for a dedicated short code, although those are much more expensive.